Front Office AI · SUPPORT
Tickets
When the AI can't resolve it, it opens the file for you — perfectly.
What it does
A customer asks something the AI shouldn't decide (order change, complaint, edge case): a ticket is created with the customer's exact words, linked to their contact story.
You open it, the AI drafts the response from your knowledge, you revise and send. Statuses OPEN → IN PROGRESS → WAITING → CLOSED; closure is logged on the contact's timeline.
Tickets also arrive from the phone line and the chat automatically — nothing lives in an operator's memory.
Benefit: a support desk where nothing falls between two chairs, and where the answer is pre-written before you even open the case.
Works together with
See Your Demo Now — in few clicks
100% freeNo sales callIn your inbox in ~2 minutes
It never guesses. It never hallucinates. It never forgets.
The conversation you have with our assistant IS the demo — it runs on Zanus Front Office.